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Company Fidelity
Website www.fidelity.com
Eligibility Bachelor's Degree
Experience 1 - 2 yrs
Location Bangalore
Job Role Software Engineer
JOB SUMMARY:
Company Profile:
Job Description:
1. Incident management, change management, problem management processes
1. Solid understanding of the business or function for which the application is desired
1. Bachelor or Master degree in Computer Science, Information Technology, Electrical Engineering
Company Fidelity
Website www.fidelity.com
Eligibility Bachelor's Degree
Experience 1 - 2 yrs
Location Bangalore
Job Role Software Engineer
JOB SUMMARY:
Company Profile:
This web site is intended to be made available only to individuals in the United States. Nothing on this site shall be considered a solicitation to buy or an offer to sell a security, or any other product or service, to any person in any jurisdiction where such offer, solicitation, purchase or sale would be unlawful under the laws of such jurisdiction and none of the securities, products or services described herein have been authorized to be solicited, offered, purchased or sold outside of the United States of America.
Responsibilities:
1. Incident management, change management, problem management processes
2. Batch monitoring and SLA/OLA tracking and ensure that all critical Batch problems are resolved in a timely manner
3. Ensure compliance with and improvement of support processes
4. Work together with support teams to identify automation opportunities, chart actions and status of those actions to improve operations
5. Understand customer / end users requirements and own the issue till closure.
6. Work in different 9 hours shifts and weekend coverage
Candidate Profile:
1. Solid understanding of the business or function for which the application is desired
2. Experience in Production Support role
3. Strong knowledge of Control-M, Informatica, Unix and Oracle PL/SQL
4. Should have good understanding of production support model
5. Able to perform prod support activities like monitoring and resolving batch issues, perform root cause analysis of the Incidents and identifying performance improvement opportunities
6. Should have knowledge in ITIL process.
Qualifications:
1. Bachelor or Master degree in Computer Science, Information Technology, Electrical Engineering
2. 1-2 years of relevant IT experience
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