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Company Akamai Technologies
Website www.akamai.com
Eligibility B.E/B.Tech
Experience 2 - 4 yrs
Location Bangalore
Job Role Technical Solutions Engineer
JOB SUMMARY:
Company Profile:
Job Description:
Company Akamai Technologies
Website www.akamai.com
Eligibility B.E/B.Tech
Experience 2 - 4 yrs
Location Bangalore
Job Role Technical Solutions Engineer
JOB SUMMARY:
Company Profile:
Akamai is the leading global service provider for accelerating content and business processes online. Akamai has transformed the Internet from a chaotic network into a predictable, scalable, and secure business platform. Akamai routinely handles 15% of total Internet traffic. The company has created the world's largest and most widely used on-demand distributed computing platform, with more than 14,000 servers in 1,100 networks in 65+ countries.
Job Description:
1. Clearly communicate with customers via telephone, email, and occasional face-to-face contact to ensure that you understand the issue and they understand the resolution.
2. Work independently with our customers' technical teams on post-sales technical issues. The investigation of technical issues may involve complex data analysis from Akamai's distributed network and an in-depth examination of the interaction between Akamai and the customer's infrastructure.
3. Work closely with and manage issue-specific cross-functional teams composed of Engineering, Operations, Sales, Professional Services, and Account Management representatives.
4. Design and implement solutions to address a given customer issue after gathering & understanding customer requirements.
5. Assume a technical account management role for designated named accounts or strategic customers by analyzing existing technical issues and proposing solutions for the customer.
6. Manage custom support of special high-profile network events.
7. Develop methods and best practices for delivering outstanding service.
8. Become a Subject Matter Expert (SME) for 1 or more products/services and/or internet technologies.
2. Work independently with our customers' technical teams on post-sales technical issues. The investigation of technical issues may involve complex data analysis from Akamai's distributed network and an in-depth examination of the interaction between Akamai and the customer's infrastructure.
3. Work closely with and manage issue-specific cross-functional teams composed of Engineering, Operations, Sales, Professional Services, and Account Management representatives.
4. Design and implement solutions to address a given customer issue after gathering & understanding customer requirements.
5. Assume a technical account management role for designated named accounts or strategic customers by analyzing existing technical issues and proposing solutions for the customer.
6. Manage custom support of special high-profile network events.
7. Develop methods and best practices for delivering outstanding service.
8. Become a Subject Matter Expert (SME) for 1 or more products/services and/or internet technologies.
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