Company: HCL Technologies Ltd
Website: www.hcl.com
Eligibility: Any Graduate
Experience: 0 - 3 yrs
Location: Bangalore
Role: Technical Support profile
JOB SUMMARY:
Company Profile:
HCL is a business enterprise with presence in the fields of technology and healthcare. Founded in 1976 as one of India's original IT garage startups, the HCL enterprise currently comprises of three companies in India - HCL Technologies, HCL Infosystems and HCL Healthcare with annual revenues of US$ 6.5 billion and over 95,000 professionals from diverse nationalities operating across 31 countries including over 500 points of presence in India.
Job Description:
Minimum 6 months of relevant technical experience is mandatory.
Technical Support to HCL's business clients. He / She will be responsible to provide technical voice support, Resolve Technical or network problem diagnosis,chat, to the clients and provide technical resolution. Incumbent should open for 24X7 operations
Responsibilities :
1. Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer's end users
2. Route problems to internal 2nd and 3rd level IT support staff.
3. Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
4. Administer and provide User account provisioning.
5. Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's.
6. Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure.
8. Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs
9. Perform user account management activities
10. Escalate complex problem to appropriate support specialists
11. Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications)
12. Troubleshoot client software and basic network connectivity problems
2. Route problems to internal 2nd and 3rd level IT support staff.
3. Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
4. Administer and provide User account provisioning.
5. Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's.
6. Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure.
8. Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs
9. Perform user account management activities
10. Escalate complex problem to appropriate support specialists
11. Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications)
12. Troubleshoot client software and basic network connectivity problems
Education requirements:
Total: 3-4 years of University education post High school (B.Sc. or Diploma)
Bachelors / Masters / Equivalent
Interested candidates can appear for the interview on 19th July
Bachelors / Masters / Equivalent
Interested candidates can appear for the interview on 19th July
Please mention Lakshmiprabha on top of your profile
Timing- 10:00 am-4:00 pm
Address:
HCL Comnet Systems and Services Ltd.
STPI Unit, Surya Sapphires Plot No 3, left wing
2nd Floor, HCL Comnet Block, 1st Phase
Survey No 20 & 22 Konnappana Agrahara Village
Electronic City, Hosur Road, Bangalore 560 100
STPI Unit, Surya Sapphires Plot No 3, left wing
2nd Floor, HCL Comnet Block, 1st Phase
Survey No 20 & 22 Konnappana Agrahara Village
Electronic City, Hosur Road, Bangalore 560 100
Landmark : Next to Infosys Office, Electronic City Flyover End Point on Hosur Main Road
Kindly carry your resume and photo ID proof( Mandatory)
Note:Freshers please do not apply
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