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Company Xchanging
Website www.xchanging.com
Eligibility Any Graduate
Experience 3 - 7 yrs
Location Solan
Job Role Operations Manager
Company Profile:
Job Description:
Company Xchanging
Website www.xchanging.com
Eligibility Any Graduate
Experience 3 - 7 yrs
Location Solan
Job Role Operations Manager
JOB SUMMARY:
Xchanging is a global business processor, with about 8500 people serving customers in 43 countries. We provide business processing services which are applicable across industries, such as procurement, human resources and technology, as well as industry-specific offerings for insurers and financial services companies.
1. Managing & motivating the team towards a common goal and keep them focused
2. Ensuring that service levels are met and strive to exceed service levels
3. Ensuring the accuracy of all information processed and produced.
4. Ensuring that all documentation, processes and procedures are accurate and up to date and ensure that all staff are aware of these and follow them
5. Engendering trust and commitment and build relationships with staff and clients
6. Planning and managing training and ensure staff are adequately trained
7. Ensuring ongoing coaching of team members and ensure personal development plans are in place for all team leaders and members
8. Managing the quality control process within the team, ensure adherence to quality concepts and drive a process of continuous improvement in quality
9. Maintaining and ensure the accuracy of all management information and maintain all models which produce management information.
10. Holding brief regular team meetings each day to review work status.
11. Reviewing monthly/weekly Packs and other management information required by the client
12. One-o-One meeting with team members every month
13. Maintaining positive customer relationships by providing prompt and appropriate responses to inquiries/issues/concerns.
2. Ensuring that service levels are met and strive to exceed service levels
3. Ensuring the accuracy of all information processed and produced.
4. Ensuring that all documentation, processes and procedures are accurate and up to date and ensure that all staff are aware of these and follow them
5. Engendering trust and commitment and build relationships with staff and clients
6. Planning and managing training and ensure staff are adequately trained
7. Ensuring ongoing coaching of team members and ensure personal development plans are in place for all team leaders and members
8. Managing the quality control process within the team, ensure adherence to quality concepts and drive a process of continuous improvement in quality
9. Maintaining and ensure the accuracy of all management information and maintain all models which produce management information.
10. Holding brief regular team meetings each day to review work status.
11. Reviewing monthly/weekly Packs and other management information required by the client
12. One-o-One meeting with team members every month
13. Maintaining positive customer relationships by providing prompt and appropriate responses to inquiries/issues/concerns.
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