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Company Dell
Website www.dell.com
Eligibility Any Graduate
Experience 12 - Months
Job Role Client Tech Supt Associate Technical Support
JOB SUMMARY:
Company Profile:
Dell empowers countries, communities, customers and people everywhere to use technology to realize their dreams. Customers trust us to deliver technology solutions that help them do and achieve more, whether they’re at home, work, school or anywhere in their world. Learn more about our story, purpose and people behind our customer-centric approach.
Job Description:
1. Strong telephone etiquette skills.
Company Dell
Website www.dell.com
Eligibility Any Graduate
Experience 12 - Months
Job Role Client Tech Supt Associate Technical Support
JOB SUMMARY:
Company Profile:
Dell empowers countries, communities, customers and people everywhere to use technology to realize their dreams. Customers trust us to deliver technology solutions that help them do and achieve more, whether they’re at home, work, school or anywhere in their world. Learn more about our story, purpose and people behind our customer-centric approach.
Job Description:
1. Assists customers by diagnosing problems and providing resolutions for technical service
2. Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts.
3. Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.
4. Identifies, researches and provides input on unique or recurring customer problems.
5. Remains knowledgeable of Dell’s product line, current industry products and technologies.
6. Focuses on delivering a positive customer experience according to Dell standards.
7. Monitors and tracks issues to ensure accurate resolution.
8. May be involved in revenue generation activities with current Dell customers.
9. Reviews and distributes pertinent cross-functional information.
Candidate Profile:
1. Strong telephone etiquette skills.
2. Able to communicate over the phone effectively.
3. Basic knowledge of Dell products, customer service, policies and procedures.
4. Strong knowledge of computer and navigating through open applications.
5. Experience in Technical or Semi - Technical process preferred
6. Minimum 10 + 2 with 12 months of International Contact Centre Exp.
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